Family Support in the Treatment Process
As healthcare professionals we promote family involvement in our patients' care. Watching a loved one struggle with mental illness or addiction is difficult. Patients are encouraged on admission and throughout their stay to include family members in making healthcare discussions and planning for the future. Despite our encouragement, consent is not always granted to staff to be able to communicate with families. The severity of the symptoms experienced often contributes to the patient's unwillingness to openly share information about their situation. Strict federal and state laws regarding patient privacy require that the patient provide the facility with consent to speak to anyone about their care and treatment or even acknowledge a patient's presence in our facility. We understand that this is very difficult for family members who want only to help their loved ones. We are here to listen and provide resources whenever possible.
Self help groups such as Alcoholics Anonymous, Narcotics Anonymous and Smart Recovery groups are offered at the La Mesa campus throughout the week. We offer a robust family education program designed to help families learn, grow, and work together. Family Support Groups and Aftercare groups provide education about mental health disorders and addiction to patients and their families. Our team is here to help you in whatever way possible. We pledge to support you, provide resources, and deliver excellent clinical care.
Patient Confidentiality and Family and Friend Involvement in Behavioral Health Care
Dear Family and Friends:
When a loved one is admitted to an inpatient psychiatric hospital, one can experience a wide range of emotions, especially if this is a new experience or the patient or for you as their loved one. Our goal is to provide the best care possible, ensuring we treat every patient with dignity, respect, and privacy.
In the best of scenarios we strive to have family and friends actively involved in patient care. Federal HIPPA laws allow us to involve family and friends in treatment only when the patient authorizes us to do so. During our admission process and at various times during a patient's hospital stay we discuss with the patient who they would like to involve during their care. We actively seek to obtain the consent necessary to include those identified. Unfortunately, there are times when obtaining consent from the patient is not possible or the patient withdraws or limits consent, which can cause a lot of concern and anxiety for the loved ones of a patient.
Please know that although we are not able to disclose any information without patient authorization, any member of our health care team may accept any information that you feel may be important or helpful for treatment. Information that you provide that is relevant to the care and treatment or safety of the patient will be communitated to the appropriate team members.
Feel free to contact our Patient Representative who can answer any questions or concerns that you may have. The Patient Representative can be reached at 619-667-6162. Thank you for understanding.
Megan Montgomery-West, CEO
For out of town family members or friends, the following is a listing of local accommodations for your consideration.
San Diego Marriott, Mission Valley
8757 Rio San Diego Drive
San Diego, CA 92108
Tel: 1+(619)-692-3800 Fax: 1+(619)-692-0769
6.15 Miles from Alvarado Parkway Institute
Hilton San Diego Mission Valley
901 Camino Del Rio South
San Diego, CA 92108
Tel: 1+ (619) 543-9000 Fax: 1+ (619) 543-9358
6.96 Miles from Alvarado Parkway Institute
Doubletree by Hilton Hotel San Diego - Mission Valley
7450 Hazard Center Dr
San Diego, US, 92108
Tel: 1+ (619)297-5466 Fax: 1+ (619)-297-5499
7.20 Miles from Alvarado Parkway Institute
DISCLAIMER: The above list of hotels is provided for your convenience and does not constitute a relationship, endorsement, recommendation, or favoring by Alvarado Parkway Institute.
Community Forums with San Diego Behavioral Health Services
If you our your loved one has used the County of San Diego's Behavior Health Services, you can participate in one of their community forums or telephone town hall meetings to share your thoughts, questions or concerns.
Click here to view upcoming dates and more information.
Mental Health Twitter Chats with Mental Health First Aid
Hosted by Mental Health First Aid, these monthly Twitter chats connect people around the world and enable them to share mental health tips and experiences through the hashtag, #BeTheDifference.
Click here to find out when the next chat will take place.